Terms and Conditions

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Maidra Terms and Conditions of Service

Last Updated: January 2026

Welcome to Maidra (“Maidra,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Maidra website, mobile applications, booking forms, SMS communications, and services (collectively, the “Platform”).

By accessing or using Maidra, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Nature of the Service

Maidra operates as a technology platform that connects customers with independent cleaning professionals (“Service Providers”). Maidra does not provide cleaning services directly and is not an employer of Service Providers.

All cleaning services are performed by independent contractors who control how services are delivered.

2. Eligibility

To use Maidra, you must:

Be at least 18 years old

Have legal capacity to enter into binding contracts

Provide accurate, current, and complete information

3. Booking & Scheduling

All bookings are made through the Maidra Platform

Appointment times are estimated arrival windows, not guaranteed arrival times

Availability depends on Service Provider schedules and service area coverage

Rescheduling or cancellation is subject to Maidra’s cancellation policy

4. Pricing & Payments

Prices shown are estimates based on service type, home size, add-ons, and frequency

Final pricing may change if the scope of work materially changes

Payments are processed securely via third-party payment processors (e.g., Stripe)

By booking, you authorize Maidra to charge your selected payment method

Recurring Services

Recurring services renew automatically until canceled

You may cancel recurring services in accordance with the cancellation policy

5. Cancellation & Rescheduling Policy

No fee for cancellations made 24+ hours before service

Cancellations within 24 hours may incur a cancellation fee

No-shows or denied access may be charged the full service amount

6. Access to the Property

You agree to:

Provide safe and reasonable access

Secure pets when required

Disclose hazards, fragile items, or special instructions

Maidra and Service Providers are not responsible for delays or incomplete services caused by lack of access.

7. Satisfaction Guarantee

If you are not satisfied:

Notify Maidra within 24 hours of service completion

We may offer a re-clean or partial refund at our discretion

This guarantee does not apply to normal wear and tear, permanent damage, or undisclosed conditions.

8. Damages & Liability

Service Providers must exercise reasonable care

Damage claims must be reported within 24 hours

Maidra’s liability is limited to the amount paid for the affected service

Maidra is not liable for:

Pre-existing damage

Normal wear and tear

Loss of unsecured valuables

Indirect or consequential damages

9. Independent Contractor Disclaimer

Service Providers are independent contractors and not employees, agents, or partners of Maidra.

Maidra does not supervise cleaning methods, control performance, or guarantee specific Service Providers.

10. User Conduct

You agree not to:

Harass or endanger Service Providers

Provide false information

Use the Platform unlawfully

Circumvent Maidra to hire providers directly

Violations may result in account suspension or termination.

11. Reviews & Feedback

By submitting reviews, you grant Maidra a non-exclusive, royalty-free right to use such content for marketing or operational purposes.

Maidra may remove reviews that are abusive, misleading, or violate these Terms.

12. Account Termination

Maidra may suspend or terminate accounts for violations, abuse, fraud, or safety concerns.

You may terminate your account by contacting support.

13. SMS Terms of Service

SMS Communications

By opting into SMS communications via a web form, booking flow, or other medium, you agree to receive SMS messages from Maidra LLC.

These messages may include, but are not limited to:

Appointment confirmations and reminders

Booking updates or changes

Account notifications

Customer care and support messages

Service-related alerts

Message frequency may vary.

Message and data rates may apply.

Opt-Out & Help

To opt out at any time, reply STOP to any message

For assistance, reply HELP or visit https://www.maidra.com

SMS consent is used solely for Maidra communications and is not shared with third parties or affiliates.

For more information on how we handle personal data, visit our Privacy Policy:

👉 https://maidra.com/privacy-policy

14. Privacy

Your use of Maidra is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

🔗 Privacy Policy: https://maidra.com/privacy-policy

🔗 Terms of Service: https://maidra.com/terms-and-conditions

15. Dispute Resolution

All disputes shall be resolved through binding arbitration, except where prohibited by law. You waive the right to participate in class actions.

16. Limitation of Liability

To the fullest extent permitted by law, Maidra shall not be liable for indirect, incidental, special, or consequential damages.

17. Modifications to Terms

Maidra may update these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

19. Contact Information

Maidra Support

📧 Email: support@maidra.com

🌐 Website: https://www.maidra.com

Closing Statement:

By using Maidra, you acknowledge that you have read, understood, and agreed to these Terms of Service.