Terms and Conditions

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Maidra Privacy Policy

Last Updated: January 2026

Maidra (“Maidra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights when you access or use our website, mobile applications, booking forms, communications (including SMS), and services (collectively, the “Platform”).

By accessing or using Maidra, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information necessary to operate the Platform, facilitate bookings, communicate with users, and deliver our services.

a. Personal Information You Provide

You may voluntarily provide the following information when you use Maidra:

Full name

Email address

Phone number (including mobile number for SMS notifications)

Home address and service location

Account login credentials

Booking details, service preferences, and special instructions

Reviews, ratings, and feedback

Communications with customer support

Payment-related information (processed by third-party providers)

b. Automatically Collected Information

When you access our Platform, we may automatically collect:

IP address

Device type, operating system, and browser type

Pages viewed, actions taken, and referral URLs

Date and time of access

Cookies and similar tracking technologies

c. Payment Information

Maidra does not store full payment card numbers or sensitive financial data. All payments are processed securely by third-party payment processors (such as Stripe or similar providers) and are governed by their respective privacy policies.

2. How We Use Your Personal Information

We use your information to:

Create, authenticate, and manage user accounts

Schedule, manage, and fulfill cleaning appointments

Process payments and issue receipts

Send booking confirmations, reminders, service updates, and transactional messages

Communicate via email and SMS (where consent is provided)

Respond to inquiries and provide customer support

Facilitate reviews and ratings

Improve platform functionality and user experience

Prevent fraud, abuse, and unauthorized access

Comply with legal and regulatory obligations

3. How We Share Your Personal Information

We only share personal information as necessary to operate Maidra and deliver services.

a. With Independent Service Providers

We share limited booking-related information (such as service address, service details, preferences, and special instructions) with independent cleaning professionals assigned to fulfill your booking.

b. With Third-Party Service Providers

We may share information with trusted third-party vendors who provide services on our behalf, including:

Payment processing

Email and SMS communications

Website hosting and analytics

Customer support and CRM tools

These providers are contractually authorized to use your information only to perform services for Maidra.

SMS Consent & Mobile Information Protection

SMS consent is used solely for Maidra-related communications.

Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties and affiliates for marketing purposes.

SMS consent is not shared with third parties or affiliates under any circumstances.

c. Legal & Compliance Disclosures

We may disclose personal information if required to:

Comply with applicable laws, regulations, or legal processes

Enforce our Terms of Service

Protect the rights, safety, or property of Maidra, users, or others

4. SMS Communications & Consent

By providing your mobile phone number and opting in through a web form, booking flow, or other medium, you consent to receive SMS messages from Maidra related to:

Booking confirmations and reminders

Service updates or changes

Account notifications

Customer care and support messages

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or visit https://www.maidra.com

.

Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties and affiliates for marketing purposes.

5. Cookies & Tracking Technologies

Maidra uses cookies and similar technologies to:

Enable essential website functionality

Remember user preferences

Analyze site performance and usage trends

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

6. Reviews & Public Content

When you submit reviews or ratings:

Your content may be publicly displayed on the Platform

Sensitive personal information (such as full addresses) is not displayed

Maidra may use reviews for marketing and promotional purposes

7. Data Retention

We retain personal information only as long as necessary to:

Provide services

Comply with legal and regulatory obligations

Resolve disputes

Enforce agreements

You may request deletion of your account by contacting support@maidra.com

, subject to legal and operational requirements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take security seriously, no method of transmission over the Internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.

9. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or update your personal information

Request deletion of your data

Opt out of non-essential communications

Withdraw consent where applicable

To exercise your rights, contact support@maidra.com

10. Children’s Privacy

Maidra is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our Platform may contain links to third-party websites. Maidra is not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Maidra Support

📧 Email: support@maidra.com

🌐 Website: https://www.maidra.com

Accessibility & Placement Notice

This Privacy Policy is:

Prominently linked near SMS and communication consent language on all web forms

Accessible via the footer on every page of the Maidra website

Closing Statement

Your trust matters to us. Maidra is committed to handling your personal information responsibly, transparently, and securely—so you can enjoy premium home-cleaning services with confidence.